Disclaimer
Thank you for visiting our website. The purpose of our portal is to provide information about PolicyX.com and its affiliate partners, an overview of insurance, products, and services we provide, and additional information that you may find beneficial. This portal provides detailed information or interpretation of specific insurance products, policies and will be there to assist in terms of claims handling and/or settlement. Please read the following conditions and information carefully.
Privacy and Security
Complete privacy, confidentiality, and security are the things that we take care of along with our services. We make sure to keep your details safe and secure.
Information Accuracy
You can completely rely upon this website for any insurance related service. We are completely responsible for the accuracy of the site and its content. The contents and information of this website are given strictly for your convenience and we believe that it was accurate when it was placed on the Site. This information is subject to change and updated at any time without prior notice.
Content: Not Liable to reuse
The contents of this Website are for your own personal use. No one has permission to copy, commercially exploit, republish, distribute, disseminate or otherwise communicate any part of such contents in any manner whatsoever without the prior written consent of our office.
We value your visit to our website. If you have any questions about this site, these conditions, or products and services, please contact us at helpdesk@policyx.com
Privacy Policy / Values
Using Information Gathering
When you enroll for an insurance policy at PolicyX.com Insurance Web Aggregator Private Limited, we will ask you to provide your name, home address, mailing address, telephone number, and e-mail address. This information will be provided to the insurance company when you purchase an insurance policy so they can establish you as a policyholder. By applying here you authorize us and our associate partners to call and/or SMS you notwithstanding your registration with NDNC.
Cookies
A cookie is a piece of data that is stored on a visitor's hard drive while they are visiting this Web site. We may utilize a short-lived form of cookie when you visit this site. At PolicyX.com cookie is only used to identify one unique visitor from another visitor during a particular session. A session is the period of active site-use while that unique visitor is linked to our server. We may use cookie technology during a session as a tool to carry forward your input information during the enrollment process. This enables the visitor to input their information once and have the information appear later during the enrollment process. No personally identifiable information is stored on the cookie. The cookie expires and is deleted from the visitor's computer as soon as they close their browser or if they are not actively browsing our Web site for more than 20 minutes.
Third Party Links
This Web site may contain links to third-party Web sites that are not controlled by PolicyX.com. These third party links are made available to you as a convenience and you agree to use these links at your own risk. Please be aware that we are not responsible for the content of third party Web sites neither linked to us nor are we responsible for the privacy policy or practices of third party Web sites linked to PolicyX.com. Our Privacy Policy only applies to information we collect from you while you are at PolicyX.com. If you should link to a third party Web site from PolicyX.com we strongly encourage you to review and become familiar with that Web site's privacy policy.
Legal
We pertinaciously follow the norms of the non-disclosure agreement. We may disclose any personal information if required or permitted to do so by law or in the good-faith belief that such action is necessary to comply with legal process served on us or otherwise comply with the law. PolicyX.com ensures that the websites linked to us are safe and secure. However, we have no control over 3rd party websites.
Changes In Our Privacy Policy
We reserve the right to change this Privacy Policy without publishing an advance notice of our intent to make the changes. If you have any questions about our privacy policy, please feel free to contact us at helpdesk@policyx.com
Terms & Conditions
Web Site User Agreement
You acknowledge that these terms and conditions are related to your use of the PolicyX.com website and that you accept the terms thereof and any subsequent changes.
YOU AGREE TO READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE AND TO CHECK BACK REGULARLY FOR ANY REVISIONS. If you do not agree to these terms and conditions of use, you may not access or otherwise use this website.
By visiting PolicyX.com, you expressly consent to the collection and use by it of personally identifiable information according to the Privacy Protection Policy terms.
Description of Services
Our website contains statements regarding the terms of insurance policies, including details of the benefits available and items not covered by such policies. Some of these statements are generalized in an attempt to give you a summary of the insurance policies available through PolicyX.com. However, not all insurance policies are the same and you should confirm the exact terms of any insurance policy that you intend to purchase prior to purchasing that insurance policy.
PolicyX.com reserves the right, at its sole discretion, to change, modify, add or remove any portion of this Agreement, in whole or in part, at any time. Notification of changes in the Agreement will be posted on the PolicyX.com website and your continued use of the website after such notice of changes signifies your acceptance of the changes.
NOTE :- The content of PolicyX.com website is only for your personal, non-commercial use. All materials contained on PolicyX.com Website are protected by copyright and are owned or controlled by PolicyX.com or the party credited as the provider of the Content. You will abide by any and all additional copyright notices, information, or restrictions contained in any content on the PolicyX.com website. You may download and make copies of the content and other downloadable items displayed on this PolicyX.com Website for personal, non-commercial use only, provided that you maintain all copyright and other notices contained in such content. Copying or storing of any Content for other than personal, non-commercial use is expressly prohibited without the prior written permission from PolicyX.com or the copyright holder identified in the individual Content's copyright notice.
Eligibility
Minimum eligibility 18 years old.
Limited Permission and Site Access
You represent, warrant and pledge that:
You shall not upload, post or transmit to or distribute or otherwise publish website any materials which restrict or inhibit any other user from using and enjoying the PolicyX.com website, which are unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, offensive, pornographic, profane, sexually explicit or indecent, constitute or encourage conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate law, violate, plagiarize or infringe the rights of third parties including, without limitation, copyright, trademark, patent, rights of privacy or publicity or any other proprietary right, contain a virus or other harmful component, contain any information, software or other material of a commercial nature, contain advertising of any kind, or constitute or contain false or misleading indications of origin or statements of fact.
Indemnity
You hereby agree to indemnify, defend and hold PolicyX.com and its director, owners, agents, employees, information providers, affiliates, licensors and licensees (collectively, the "Indemnified Parties") harmless from and against any and all liability and costs incurred by the Indemnified Parties in connection with any claim arising out of any breach of the Agreement or the foregoing representations, warranties and covenants, without limitation, attorneys' fees and costs. You shall cooperate as fully as reasonably required in the defense of any claim. PolicyX.com reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not, in any event, settle any matter without the written consent of PolicyX.com.
Jurisdiction /Legal
Information submitted via our website will be held confidential and will be used for insurance purposes only. Completion and/or submission of the application or request for additional information does not constitute the purchase of insurance, nor does it represent any agreement to provide coverage under any insurance policy. No coverage will be bound, added, altered or changed as a result of submitting a request for information or quotation of insurance.
Refund Policy
(a) Cancellation and Refund
As per the IRDAI rules and regulations, you have the right to cancel your insurance policy within 15(fifteen) days from the date of (online) receipt of insurance policy (referred to as "Free look period") and refund of your premium amount shall be processed as per the application process and procedures followed by the insurer. This Freelook facility can be availed only for Life and Health insurance policies, subject to certain other terms and conditions specified by IRDAI. We encourage all our customers to read the insurance policy document carefully and avail the free look facility in case the terms and conditions of the insurance policy document don’t match your insurance requirements.
Further, you understand that once you place a cancellation request within the Free look period, the policy gets canceled and entire premium is refunded to you subject to deduction of (i) charges pertaining to medical tests conducted (ii) administrative and service cost like stamp duty, transaction cost, etc. and; (iii) Charges for mortality for the period the policy was in force. Please note such deduction is at the sole discretion of the insurer. The amount will be initiated to be refunded to the customer within 7 days of receipt of the refund amount from Insurance Company.
All payments with respect to refunds as stated under this paragraph shall be the sole responsibility of the insurer as per the rules and regulations laid down by the IRDAI. You understand that PolicyX.com has tied up with RBI authorized payment gateways to allow you to make online payments towards your insurance premium amount and is only acting as a mere facilitator and providing its assistance to its customers for speedy refunds. PolicyX.com has no liability and will make no refund in causes beyond their direct control. In no event shall PolicyX.com be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of any delay in refunds.
(b) Chargebacks
You (cardholder) may dispute a transaction carried out through our Website and file a Chargeback with your issuing bank for the reversal of that transaction. Chargeback allows transactions to be reversed by you under specified circumstances such as, on account of (i) alleged forgery of the card number / bank account or other details (ii) any charge/debit made on a card that has been listed as a hot listed card or otherwise listed on the card association (Visa, MasterCard, etc.) warning bulletins (iii) duplicate processing of the transaction; or (iv) for other reasons as per applicable rules and guidelines issued by RBI, card Associations, your card/payment instrument issuing bank etc. However, we reserve the right to reject a Chargeback, including but not limited to, under the following circumstances:
- In the event your medical tests or underwriting is in process with your chosen insurer, not exceeding a period of 3 months from the date of your insurance policy application
- In the event there is any delay caused on the part of the insurer in conducting medical tests or during the process of medical underwriting or issuance of an insurance policy or any service provided by the insurer in connection with the insurance policy issuance, not exceeding a period of 3 months from the date of your insurance policy application
- In case your insurance policy application is rejected by the insurer, post your medical test.
Our Company shall not be liable to you, in any form or manner whatsoever, for any claims, disputes, proceedings which may arise in connection with Chargebacks initiated by you in the circumstances as specified under (a), (b) and (c) hereinabove.
Fees and Charges
PolicyX.com offers a FREE service with no charges from its visitors
Links to other websites & Third Party information
Claim settlement is the sole responsibility and at the discretion of the insurance companies, regulated by IRDA. The settlement will take place between the customers and the respective insurance company and PolicyX.com shall not be responsible for the same in any manner. Although we may assist you in forwarding the case to the insurance company, we shall not be liable to any party involved in case the claim is declined, or honored.
Trademarks & Copyright
All trademarks, service marks, trade names, logos, icons and domain names located on this website are the property of PolicyX.com. Any logos, trademarks, service marks and domain names, and all related intellectual property rights, of the companies whose sites we search in providing the service, belong to those companies, and you may not reproduce them without their prior written consent. Except for them, all intellectual property rights including, without limitation, all logos, trademarks, service marks, domain names, database rights, rights in designs, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction in any information, content, materials, data or processes contained in or underlying this website and/or the service we provide belong to PolicyX.com. All rights of PolicyX.com in such intellectual property rights are hereby reserved.
General
Links from PolicyX.com website to other third party sites, maintained by third parties, do not constitute an endorsement by PolicyX.com or any of its subsidiaries or affiliates of any third party resources, or their contents. PolicyX.com disclaims any and all responsibility for the content contained in any third party materials provided through links from the PolicyX.com website.
PolicyX.com will use reasonable efforts to maintain the accuracy or reliability of any statement or other information displayed or distributed through the PolicyX.com website. The information supplied on this website about our products is informational only. You acknowledge that any reliance upon any such statement or information shall be at your sole risk. PolicyX.com reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the PolicyX.com website. Coverage is controlled by the policy purchased, and the particular facts of each situation. To obtain the coverage you must submit an application to PolicyX.com. All applications are subject to underwriting approval.
THE POLICYX.COM WEB SITE, INCLUDING ALL CONTENT, SOFTWARE, FUNCTIONS, MATERIALS, AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE POLICYX.COM WEBSITE, IS PROVIDED "AS IS." TO THE FULLEST EXTENT PERMISSIBLE BY LAW, POLICYX.COM AND ITS SUBSIDIARIES AND AFFILIATES MAKE NO REPRESENTATION OR WARRANTIES OF ANY KIND WHATSOEVER FOR THE CONTENT ON THE POLICYX.COM WEB SITE OR THE MATERIALS, INFORMATION AND FUNCTIONS MADE ACCESSIBLE BY THE SOFTWARE USED ON OR ACCESSED THROUGH THE POLICYX.COM WEB SITE, FOR ANY PRODUCTS OR SERVICES OR HYPERTEXT LINKS TO THIRD PARTIES OR FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THE POLICYX.COM WEBSITE OR ANY LINKED SITE. FURTHER, POLICYX.COM AND ITS SUBSIDIARIES AND AFFILIATES DISCLAIM ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. POLICYX.COM DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE POLICYX.COM WEB SITE OR ANY MATERIALS OR CONTENT CONTAINED THEREIN WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE POLICYX.COM WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. POLICYX.COM AND ITS SUBSIDIARIES AND AFFILIATES SHALL NOT BE LIABLE FOR THE USE OF THE POLICYX.COM WEB SITE, INCLUDING, WITHOUT LIMITATION, THE CONTENT AND ANY ERRORS CONTAINED THEREIN.
Any cause of action you may have with respect to your use of the PolicyX.com Web Site must be commenced within one year after the claim or cause of action arises. If for any reason a court of competent jurisdiction finds any provision of the Agreement, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to affect the intent of the Agreement, and the remainder of this Agreement shall continue in full force and effect.
Cancellation & Refund
Cancellation and Refund Policy
The cancellation and refund policy varies from insurer to insurer and policy to policy. So if you want to cancel your insurance policy then you must look at the insurance company's norms related to the same. Most of the insurance companies provide a 15 days free look up period under which you can easily get your policy canceled with nominal charges.
- Charges pertaining to medical tests conducted
- Administrative and service cost like stamp duty, transaction cost, etc. and;
- Charges for mortality for the period the policy was in force.
However, it is important to go through the policy documents before taking any decision. When it comes to refund if you cancel the policy within the free look period then as said earlier as well you will get your money back with nominal deductions, but in case you canceled the same after the free look period you might have to pay heavy charges that vary from insurer to insurer.
How PolicyX.com Helps?
The team of Policyx.com will make sure that the concerned insurance company is working on your request for cancellation and refund. It will make sure that you don't face any difficulty at the time of canceling the policy and you get your refund amount on time without any hassles.
We also keep you updated about the whole process and in case you require any help, then we are here to assist you.
Customer Service
Customer Service
We offer end to end services to our customer when it comes to insurance purchase
and assist them during the claim process as well.
To deliver the best to our customers we come out with the experts of the industry to offer desired customer service. We understand the importance of having satisfied and happy customers for the better growth of the PolicyX.com. For any
customer service, you can directly call us at 1800-4200-269 or write to - helpdesk@policyx.com.
Connect With Us Through Any Channel
We believe in prompt responses, so you don't have to worry if you have any query or issue. You can directly write to us or call us at the above-stated number and email. Apart from this, you can also interact with us through social media,
or any other channel you can imagine.
Important E-mail Addresses
For assistance
For Complaints
For any Sales query
Customer Service
We offer end to end services to our customer when it comes to insurance purchase
and assist them during the claim process as well.
To deliver the best to our customers we come out with the experts of the industry to offer desired customer service. We understand the importance of having satisfied and happy customers for the better growth of the PolicyX.com. For any customer service, you can directly call us at 1800-4200-269 or write to - helpdesk@policyx.com.
Connect With Us Through Any Channel
We believe in prompt responses, so you don't have to worry if you have any query or issue. You can directly write to us or call us at the above-stated number and email. Apart from this, you can also interact with us through social media, or any other channel you can imagine.
Important E-mail Addresses
For assistance
For Complaints
For any Sales query
ISNP
Service TAT
1. Service TAT - Health
PolicyX.com Insurance Web Aggregator Private Limited follows the below-mentioned service TATs as an ISNP according to Schedule I of the Insurance eCommerce regulations released by IRDAI on 9th March 2017 for selling online Health Insurance policies:
| The following table shows the turnaround timings for different services provided by the company to its policyholders: | ||
| Service Criteria | Maximum Turnaround Time (TAT in Calendar Days) | Service TAT Estimate (From the Given Date) |
| Written communication on acceptance/rejection of the proposal OR Request for additional requirements on the proposal | 15 days | Date of receipt of the proposal OR the date of receipt of any other requirement, whichever is later |
| Providing a copy of the accepted proposal form | 5 days | Date of acceptance of the proposal |
| Refund of proposal deposit post-cancellation of proposal | 15 days | Date of case decision/date of receipt of last necessary document/date of receipt of the cancellation request of the proposal, whichever is later |
| Requests for refund towards free-look cancellation, surrender and withdrawal; refund of proposal deposit; refund of outstanding proposal deposit, if any | 10 days | Date of receipt of a request/last necessary document, whichever is later |
| Acknowledgement of grievance | 5 days | Date of receipt of grievance |
| Resolution of grievance | 30 days | Date of receipt of grievance |
| Compliance of KYC norms | - | KYC is not required up to the premium payment of Rs. 50,000. However, for a premium above Rs. 50,000, PAN Card Number is required |
2. Service TAT - Life
PolicyX.com Insurance Web Aggregator Private Limited follows the below-mentioned service TATs as an ISNP according to Schedule I of the Insurance eCommerce regulations released by IRDAI on 9th March 2017 for selling online Life Insurance policies:
| The following table shows the turnaround timings for different services provided by the company to its policyholders: | ||
| Service Criteria | Maximum Turnaround Time (TAT in Calendar Days) | Service TAT Estimate (From the Given Date) |
| Written communication on acceptance/rejection of the proposal OR Request for additional requirements on the proposal | 15 days | Date of receipt of the proposal or the date of receipt of any other requirement, whichever is later |
| Providing a copy of the accepted proposal form | 5 days | Date of acceptance of the proposal |
| Refund of proposal deposit post-cancellation of proposal | 15 days | Date of case decision/date of receipt of last necessary document/date of receipt of the cancellation request of the proposal, whichever is later |
| Requests for refund towards free-look cancellation, surrender and withdrawal; refund of proposal deposit; refund of outstanding proposal deposit, if any | 10 days | Date of receipt of a request/last necessary document, whichever is later |
| Acknowledgement of grievance | 5 days | Date of receipt of grievance |
| Resolution of grievance | 30 days | Date of receipt of grievance |
| Compliance of KYC norms | 45 days | Date of the transaction in the website |
3. Service TAT - Motor, Two Wheeler & Travel
PolicyX.com Insurance Web Aggregator Private Limited follows the below-mentioned service TATs as an ISNP according to Schedule I of the Insurance eCommerce regulations released by IRDAI on 9th March 2017 for selling online General Insurance policies - Motor, Two Wheeler & Travel:
| The following table shows the turnaround timings for different services provided by the company to its policyholders: | ||
| Service Criteria | Maximum Turnaround Time (TAT in Calendar Days) | Service TAT Estimate (From the Given Date) |
| Written communication of decisions on the proposal/raising additional requirements on the proposal | 15 days | Date of receipt of the proposal or the date of receipt of any other requirement, whichever is later |
| Providing a copy of the accepted proposal form | 5 days | Date of acceptance of the proposal |
| Refund of proposal deposit post-cancellation of proposal | 10 days | Date of case decision/date of receipt of last necessary document/date of receipt of the cancellation request of the proposal, whichever is later |
| Requests for refund towards free-look cancellation, surrender and withdrawal; refund of proposal deposit; refund of outstanding proposal deposit, if any | 10 days | Date of receipt of a request/last necessary document, whichever is later |
| Acknowledgement of grievance | 5 days | Date of receipt of grievance |
| Resolution of grievance | 30 days | Date of receipt of grievance |
| Compliance of KYC norms | - | KYC is not required up to the premium payment of Rs. 50,000. However, for a premium above Rs. 50,000, PAN Card Number is required |
Procedure & Processes
HEALTH INSURANCE: Procedures, Processes & Timelines of Post-sales Servicing (As per Schedule III of Insurance e-commerce guidelines)
The following document contains complete details on the procedures, processes and timelines for post-sales servicing. To avail any of these services, you can directly send your request from your registered email id to us at helpdesk@policyx.com
Issuance and crediting of the Policy document/Certificate of Insurance/Proposal form
Turnaround time is 15 calendar days from the date of receipt of complete documents.
Organizing medical checkup and submission of medical reports
As per the opted plan by the customer, the insurer may ask for medical check-ups. In case a medical check-up is required, the customer has to follow the next steps i.e. Schedule Medical (if applicable) after making the payment of the recently purchased online plan.
Issuance of endorsement
If the customer requests for any contractual changes (authorised by the plan/policy), an endorsement is issued to the customer approved by the insurer and made in the policy. To know about the types of changes and documents required, please refer to below sections of this page.
The turnaround time is 15 business days from the date of receipt of complete documents.
Change of Policy Terms & Conditions/Details Change
Correction in Date of Birth (DOB): Correction in DOB implies a change or correction in the Date of Birth of the policyholder/life insured or nominee/beneficiary(s). To proceed with the request, the following documents need to be submitted to the insurer:
- Date of Birth Proof
- Additional Premium (wherever applicable for changes in DOB)
The turnaround time is 15 business days from the date of receipt of complete documents.
Increase in Sum Assured/Decrease in Sum Assured: In accordance with the policy contract, this request is permitted only at the time of renewing the policy. The following documents are required to process the request:
- Change Request form (wherever applicable)
- Premium (wherever applicable)
- Medicals (wherever applicable)
The turnaround time is 15 business days from the date of receipt of complete documents.
Correction of Gender: Correction of Gender means updating correct Gender in customer's policy. Documents required for the process are as follows:
- ID Proof in which DOB should match with the company's records.
- Premium (wherever applicable due to change of Gender).
The turnaround time is 15 business days from the date of receipt of complete documents.
Change of Name/Address
Change of name: If the policyholder wishes to change or correct his/her name in the policy, then (s)he can place a request by submitting the following documents.
- A valid name change proof (where the customer's DOB should match with the company's records and DOB Proof should be in DD-MM-YY order).
- Name Change Affidavit (as per state value) attested by a first-class magistrate.
The turnaround time is 15 business days from the date of receipt of complete documents.
Change of address: If the policyholder wants to change or correct his/her address in the policy, then (s)he can place a request by submitting the following documents:
- Self-Attested valid address
- Proof of new address
The turnaround time is 15 business days from the date of receipt of complete documents.
LIFE INSURANCE: Procedures, Processes & Timelines for Pre-sales Solicitation of Insurance Policies
E-Quote generation on the digital platform: Once the customer fills up the basic details like DOB, gender, smoker/non-smoker category, cover amount and personal details - name, mobile and email ID, the E-Quote will be generated on the screen.
Plan selection & redirection to the product page: After the E-Quote generation, the customer can check and compare quotes from various insurance providers. Now, he/she can choose a plan as per insurance needs. The customer will then be redirected to the product page of the insurance company where he/she can go through all the details of the chosen plan and select riders accordingly.
Redirection to payment gateway: Customer is redirected to the payment gateway (PG) page to make the premium payment. Various payment options are available to pay the premiums of the policy, for example, via internet banking, debit card, credit card and e-wallets. One can also opt for an option to pay future renewal premiums available during the payment process. Upon successful payment, the customer is redirected to complete the next steps i.e. Fill Proposal form, Upload Documents & Schedule Medical (if applicable).
For any queries related to sales, the customer can call us on 1800-4200-269.
LIFE INSURANCE: Procedures, Processes & Timelines for Post-sales Servicing of Insurance Policies
Filling up the proposal form: Underwriting of insurance proposals is done on the basis of disclosures by the policyholder/proposer in the proposal form. Therefore, the verification of details and authentication via OTP (One-time password) is mandatory in the proposal form.
Once the completion of payment and filling of the proposal form is done, a copy of the proposal form (PDF) along with the receipt of payment will be sent to the customer's registered email ID.
The proposal form journey consists of below sections:
- Personal Details: This section contains details like name, contact details, education and nationality.
- Employment details: This section contains details of employment like salaried/self-employed, name of the employer, designation, income.
- Address Details: This section contains details like Address, City and Pin Code.
- Insurance history: This section contains details of any other insurance coverage.
- Nominee details: This section contains details of the nominee/beneficiary like name and relation.
- Lifestyle & well-being: This section contains details like height, weight, travel and adventure.
- Health: This section contains details regarding medical disclosure on any previous investigations, diagnosis or treatment.
- OTP (One-time password) authentication: Customer needs to enter the OTP to authenticate the details provided in the proposal form. OTP is sent on a customer's mobile and email with a validity of 30 minutes.
- Review & acceptance: This section contains details of all the information filled up in previous sections for easy review and acceptance of the proposal by the customer.
Document Upload
In 'Upload Documents' section, the customer needs to upload a self-attested copy of the following documents:
- Photograph
- Address proof (communication & permanent address)
- Identity proof
- Income proof
Schedule Medicals
In 'Schedule Medicals' section, the customer is required to select a preferred date and time for medical check-ups. The medical check-ups can either be at the customer's residence or he/she will be required to visit the insurer's empanelled diagnostic centres. Details of these are available on the "Schedule Medical" page and in case of any changes, the customer will be informed accordingly.
Policy underwriting and the decision of policy issuance are made by the insurer. On issuance of the policy, policy papers will be sent to the customer at his/her registered communication address in the proposal form. Also, the soft copy of the issued policy will be sent to the customer's email ID by PolicyX.com
Change of Policy Terms and Conditions/Details Change
Correction of Date of birth: Correction of DOB means a change or correction in the Date of Birth of the policyholder or nominee(s).
Documents required
- DOB change form (for all policy numbers).
- Self-attested Date of Birth Proof.
- Premium (wherever applicable due to change of DOB).
- Revised Illustration duly signed.
The turnaround time is 10 days from the date of receipt of complete documents
Collection of renewal premiums and remittance to insurers
- Visit the official website of PolicyX.com and click on 'Renew' given at the bottom of the page.
- Enter the basic details like name, email, phone and city.
- Choose the insurance company and click on 'Submit'.
- The policy details will appear in front of you.
- Make the due payment with the help of different online modes like internet banking, debit/credit card and e-wallets.
- On successful transaction, a renewal payment receipt will be sent to your registered email address.
**For any service related queries, customer can contact us on 1800-4200-269 or Email us at helpdesk@policyx.com
| Process Timelines | |
| Process | Timeline |
| Filling up of proposal form | 45 Days |
| An electronic copy of proposal form and payment acknowledgement | 5 Days |
| One Time Password (OTP) for authentication of details mentioned in the proposal form | 10 Mins |
| KYC documentation | The Customer relationship team will follow upon completion of the proposal form |
| Medical scheduling | The Customer relationship team will follow upon completion of the proposal form |
| Acceptance of proposal form | 15 days post completion of documentation & medicals, if any |
| Refund | 15 days from the date of cancellation |
MOTOR & TWO WHEELER: Procedures, Processes & Timelines of Post-sales Servicing
The following document contains complete details on the procedures, processes and timelines for post-sales servicing. To avail any of these services, you can directly send your request from your registered email id to us at helpdesk@policyx.com
Issuance and crediting of the Policy document/Certificate of Insurance/Proposal form : The turnaround time for issuance and crediting of policy is 7 calendar days from the date of receipt of complete documents by the insurer.
Organizing inspection and submission of video inspection report: As per the opted plan by the customer, the insurer may ask for medical check-ups. In case a medical check-up is required, the customer has to follow the next steps i.e. Schedule Medical (if applicable) after making the payment of the recently purchased online plan.
Issuance of endorsement: If the customer requests for any contractual changes (authorised by the plan/policy), an endorsement is issued to the customer approved by the insurer and made in the policy. To know about the types of changes and documents required, please refer to below sections of this page.
The turnaround time is 15 business days from the date of receipt of complete documents.
Change of Policy Terms and Conditions/Details
Change/Correction of Date of Birth (DOB): Change/Correction of DOB means a change or correction in the Date of Birth of the policyholder or nominee/beneficiary.
Documents required:
- DOB change form (for all policy numbers).
- Self-attested Date of Birth Proof.
- Premium (wherever applicable due to change of DOB).
- Revised Illustration duly signed.
The turnaround time is 15 business days from the date of receipt of complete documents.
Vehicles Details Change: Registration Certificate (RC) Premium (wherever applicable due to change in NCB, IDV, Ownership transfer, CC Fuel type, CNG addition, MFG year. Legal liability for the paid driver along with model and variant).
The turnaround time is 15 calendar days from the date of receipt of complete documents by the Insurer.
Change in Effective Date of Coverage: As per the policy contract, a customer can change the effective date of coverage on the basis of the previous policy year.
Documents required:
- Previous year policy papers.
The turnaround time is 15 calendar days from the date of receipt of complete documents.
Change of Name/Address
Change of Name: If the policyholder wishes to change or correct his/her name in the policy, then (s)he can place a request by submitting the following documents:
Documents:
- RC Copy Previous year policy copy.
The turnaround time is 15 business days from the date of receipt of complete documents.
Change of Address: If the policyholder wishes to change or correct his/her address in the policy, then (s)he can place a request by submitting the following documents:
Documents:
- Self-Attested valid address Proof of new address.
The turnaround time is 15 business days from the date of receipt of complete documents.
Change of Nomination: As per the policy contract, the policyholder may nominate any other person to whom the money secured under the policy shall be paid in the event of the death of the policyholder.
If the policyholder wishes to change the nominee(s) in the policy, then (s)he can place a request by submitting the following documents:
Documents required:
- A request letter duly signed by the policyholder mentioning the new nominee name.
- Email from registered email id stating the name of nominee and relation.
The turnaround time is 15 calendar days from the date of receipt of complete documents by the Insurer.
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February 5, 2023
Asia/Kolkata