Customer Support of Acko
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  • How to Contact?
  • Grievance Redressal
Customer Support of Acko
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Acko Health Insurance Customer Care

Acko Health Insurance customer care offers its customers 24X7 support in order to ensure that they have a great and satisfying healthcare experience. Clear communication between policyholders and Acko Health Insurance Company is ensured by effective customer care service, which clears doubts regarding policy terms, the scope of the coverage, and changes or additions that might hinder the patient’s ability to get healthcare.

Contacting Acko Health Insurance Company Customer Care: All You Need to Know

For your convenience, Acko Health Insurance offers a variety of ways to contact its customer service team. The following methods will put you in touch with their competent representatives:

  • Support over the Phone: Calling customer care is one of the simplest ways to get in touch with them. A specialised Acko Health Insurance customer care number is offered. Call their helpful staff at 1800 266 2256 (Toll-free) or 1860 266 2256 with any questions regarding policies, claims, etc. If you are a senior citizen, you can contact them at 080-68843621.
  • Email Communication: You can email Acko Health Insurance customer care department at hello@acko.com if you prefer written communication or have specific questions. Share your queries, any service request regarding the policies, or any other relevant information, and their team will immediately respond to your email, giving you the guidance as well as assistance you require.
  • Support Over App: Acko Health Insurance has a specified app. This app lets you know all the updates related to your policy and claims. This is a convenient way to manage your policies at your fingertips.

Grievance Redressal

Customer satisfaction is a top priority at Acko Health Insurance Here’s the procedure of Grievance Redressal:

Step 1: Contact the toll-free Acko health insurance customer care number or email Id and explain your query or service request. Acko customer care team will acknowledge your complaint within 24 working hours, and after investigating the matter, they will send a response within 5 days of receiving the complaint.

Step 2: If the solution provided does not meet your expectations, or you are still waiting for a response, write an email to grievance@acko.com, and your complaint will be acknowledged within 24 working hours, and they will provide you with a final response within 15 days.

Step 3: If your problem remains unsolved after completing Steps 1 and 2, you have another option. Write an email to Mr Brijesh Sharma – Chief Grievance Officer, at gro@acko.com. The Chief Grievance Officer of the company will examine your complaint and provide you with a final response within 7 days of receiving the mail.

Step 4: If your issue is still unsolved, you have another option for resolving it. You can seek further advice from the Insurance Ombudsman, an independent organisation. The Insurance Ombudsman’s contact information can be found at Ombudsman. You may also approach IRDAI by giving a call on the Toll-Free no. 155255, or register an online complaint on the website.

Conclusion

Because of their dedication to outstanding customer service, Acko Health Insurance customer care stands out as a reliable healthcare partner. No matter how you like to get in touch with them by phone, email, or by visiting one of their top branches, their customer care team is dedicated to providing prompt, knowledgeable, and supportive solutions wherever required. Acko Health Insurance customer care ensures that policyholders get the support and care they deserve in their healthcare journey by cultivating strong customer relationships and putting customer satisfaction first.

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Explore other Acko Health Insurance

To cater to the different medical needs of an individual & their family, Acko Health Insurance offers several Health Plans ranging from senior citizen plans to specialized plans for autistic children, to health insurance for cardiac patients, and many more.Take a look below to Acko Health Insurance plans explore more:

Individual and Family Health Insurance

Acko Platinum Health Plan offers you coverage for yourself and your family members. The plan offers a sum insured of INR 10 lakhs with many benefits. ...

Unique Features

  • Personal Accident Cover
  • Critical Illness Cover
  • SI up to 10 Lakhs

Acko Platinum Health Insurance (Pros)

Acko Platinum Health Insurance
  • Personal accident cover
  • Critical illness cover
  • SI up to 10 Lakhs

Acko Platinum Health Insurance (Cons)

Acko Platinum Health Insurance
  • OPD not covered
  • ICU coverage not available
  • Cosmetic surgeries not covered

Acko Platinum Health Insurance (Other Benefits)

Acko Platinum Health Insurance
  • Personal accident cover
  • Critical illness treatment cover
  • Doctor on call and second medical opinion available

Acko Platinum Health Insurance (Eligibility Criteria)

Acko Platinum Health Insurance
  • Minimum Entry Age - 18 Years
  • Maximum Entry Age - N/A
  • SI - Upto 10 Lakhs
  • Initial Waiting Period - 30 Days

Individual and Family Health Insurance

You must be thinking about how a basic health insurance policy like Arogya Sanjeevani can fulfil all your health goals. But only let this thought sink...

Unique Features

  • COVID-19 treatment coverage
  • No pre-policy health check-ups till 45
  • Lifelong renewability

Acko Arogya Sanjeevani Policy (Pros)

Acko Arogya Sanjeevani Policy
  • No Pre-Policy Check-up
  • COVID-19 cover
  • AYUSH coverage
  • Ambulance services

Acko Arogya Sanjeevani Policy (Cons)

Acko Arogya Sanjeevani Policy
  • OPD cover unavailable
  • Maternity unavailable
  • Newborn baby cover
  • Health check-ups unavailable

Acko Arogya Sanjeevani Policy (Other Benefits)

Acko Arogya Sanjeevani Policy
  • Family floater cover
  • Indemnity benefits
  • Pre & post-hospitalization
  • Room rent & ICU cover

Acko Arogya Sanjeevani Policy (Eligibility Criteria)

Acko Arogya Sanjeevani Policy
  • Entry Age - 18 Years
  • Max Entry Age - 65 Years
  • SI - 1 L to 25 L
  • Waiting Period - 30 Days

Accident Health Insurance

According to a report from the World Economic Forum, there are over 2.5 lakh accidental deaths or fatalities happening per year in India. Accidents ar...

Unique Features

  • Zero waiting period
  • Accidental death cover
  • No health check-up required

Acko Personal Accident Policy (Pros)

Acko Personal Accident Policy
  • Zero waiting period
  • Accidental death cover
  • No health check-up required

Acko Personal Accident Policy (Cons)

Acko Personal Accident Policy
  • Pre and post-hospitalisation not covered
  • ICU cover not available
  • OPD not covered

Acko Personal Accident Policy (Other Benefits)

Acko Personal Accident Policy
  • Accidental death and disability
  • Permanent and total disability
  • Aid to uncertain injuries

Acko Personal Accident Policy (Eligibility Criteria)

Acko Personal Accident Policy
  • Min. Entry Age - 18 Years
  • Max. Entry Age - 70 Years
  • SI - NA
  • Initial Waiting Period - Day 1 Coverage For Accidental Death

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ACKO Customer Support: FAQs

1. How can I contact Acko’s health insurance company?

You can call us at 1800-4200-269 for any query related to Acko health insurance company.

2. Where can I file a grievance for my Acko health insurance policy?

You can call the toll-free customer care number of Acko Health Insurance at 1800 266 2256 (toll-free) or escalate an email at grievance@acko.com.

3. Can I claim my Acko health insurance policy through an offline mode?

You can visit the nearest branch of Acko and submit your claim form with all the documents required for raising a claim.

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