ICICI Lombard Health Insurance Customer Service at a Glance

ICICI Lombard health insurance customer care plays a vital role in supporting customers with personalized assistance and timely resolution of queries and concerns. This emphasis on personalized assistance and timely support contributes to policyholders’ satisfaction, enabling them to make informed decisions about their healthcare needs. The trust built through these interactions fosters long-term loyalty, benefiting both ICICI Lombard and its customers in the journey toward better health and well-being.

Contacting ICICI Lombard Health Insurance Customer Care

ICICI Lombard Health Insurance customer care team values your convenience and offers multiple channels to contact their customer service team. You can contact their knowledgeable representatives in the following ways:

IL TakeCare App
For easy accessibility, you can download their IL TakeCare app, enabling you to manage your policies and connect with ICICI Lombard Health Insurance customer care representatives from your smartphone.
Support over the Phone
If you prefer speaking to a real person, just give them a call. They have a specialized ICICI Lombard Health Insurance customer care number ready to assist you. You can dial 1800 2666 (Toll-free) or 86 55 222 666 (chargeable), and their helpful staff will be there to answer any questions you have about your policies, claims, and more.
Support over Whatsapp
Did you know you can connect with ICICI Health Insurance customer care through WhatsApp? It’s as simple as dropping a ’Hi’ to the ICICI health insurance customer care number at 7738282666. From there, you can chat with their team and get your needed support.
Email Communication
If you prefer written communication or have specific questions, email the ICICI Lombard Health Insurance customer care department at customersupport@icicilombard.com. Just share your worries, questions, or any pertinent information, and their team will quickly reply to your email, providing you with the direction and support you need.
Live Chat
For immediate assistance, you can have a live chat with RIA, their AI-generated bot, or a customer care executive. Just visit the official website of ICICI Lombard Health Insurance and start the chat. They’ll be there to help and guide you through any concerns or queries you may have.
Visit the Nearest Branch
If you prefer the traditional way, you can always visit the nearest branch with your query. Simply go to the official website of ICICI Lombard Health Insurance, navigate to the customer support page, and you’ll find an option to locate your nearest branch.

Grievance Redressal

ICICI Lombard Health Insurance truly cares about your satisfaction. But if you ever face a situation where you’re not getting the response you need or feel unsatisfied with the resolution, don’t stress out! They have a process to address your concerns and make things right. Here’s what you can do:

STEP 1: If you’ve already tried calling the ICICI health insurance customer care number but have yet to find a solution to your query, don’t worry. You can take the next step by putting your concerns in writing and sending them to the following address:

ICICI Lombard General Insurance Co. Ltd.
Ground floor- Interface 11, Sixth floor- Interface 16,
Office no 601 & 602, New Linking Road
Malad (West), Mumbai – 400064

STEP 2: Visit the official website of ICICI Lombard Health Insurance and head over to the Customer Support page. Once there, scroll down until you see the "Online Requests" section. You’ll find a list of various service requests to choose from. Just click on the one that matches your needs, and it’ll take you to another window where they’ll ask for some basic details related to your policy and service request. Submit those details, and they’ll make the necessary changes within a few days.

STEP 3: If the resolution you received still doesn’t meet your expectations, don’t worry. You can take it further by emailing Mr. Prateek D, Associate Vice President of Customer Support. To do so, simply visit the Grievance Redressal Portal on the official website of ICICI Lombard Health Insurance. You can also contact the escalation desk at 022-68170391 if you prefer a phone call.

STEP 4: Now, if you still need more than the resolution provided, you can go ahead and email Ms. Pooja R, Vice President of Customer Support and Grievance Redressal Officer. Just head back to the Grievance Redressal Portal on the official website of ICICI Lombard Health Insurance, and you’ll find the option to email her directly.

Insurance Ombudsman Offices

If, despite following Steps 1, 2, and 3, your issue remains unresolved, you have another avenue for redressal. You can approach the Insurance Ombudsman, an independent authority, for further assistance. Here’s a consolidated list of details of Insurance Ombudsman offices:

OFFICE DETAILS	JURISDICTION OF OFFICE (UNION TERRITORY, DISTRICT)
AHMEDABAD -Shri Collu Vikas Rao Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, AHMEDABAD – 380 001. Tel.: 079 - 25501201/02/05/06 Email: bimalokpal.ahmedabad@cioins.co.in	Gujarat, Dadra & Nagar Haveli, Daman and Diu.
BENGALURU - Mr. Vipin Anand Office of the Insurance Ombudsman, Jeevan Soudha Building,PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru – 560 078. Tel.: 080 - 26652048 / 26652049 Email: bimalokpal.bengaluru@cioins.co.in	Karnataka.
BHOPAL- Shri R. M. Singh Office of the Insurance Ombudsman, Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal – 462 003. Tel.: 0755 - 2769201 / 2769202 Email: bimalokpal.bhopal@cioins.co.in	Madhya Pradesh, Chhattisgarh.
BHUBANESHWAR - Shri Manoj Kumar Parida Office of the Insurance Ombudsman, 62, Forest park, Bhubaneswar – 751 009. Tel.: 0674 - 2596461 /2596455 Email: bimalokpal.bhubaneswar@cioins.co.in	Odisha.
CHANDIGARH- Mr. Atul Jerath Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. Tel.: 0172 - 2706196 / 2706468 Email: bimalokpal.chandigarh@cioins.co.in	Punjab, Haryana (excluding Gurugram, Faridabad, Sonepat and Bahadurgarh), Himachal Pradesh, Union Territories of Jammu & Kashmir, Ladakh and Chandigarh
CHENNAI -Shri Segar Sampathkumar Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, CHENNAI – 600 018. Tel.: 044 - 24333668 / 24335284 Email: bimalokpal.chennai@cioins.co.in	Tamil Nadu, Puducherry Town and Karaikal (which are part of Puducherry).
DELHI - Ms. Sunita Sharma Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. Tel.: 011 - 23232481/23213504 Email: bimalokpal.delhi@cioins.co.in	Delhi and the following Districts of Haryana viz. Gurugram, Faridabad, Sonipat and Bahadurgarh.
GUWAHATI-Shri Somnath Ghosh Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM). Tel.: 0361 - 2632204 / 2602205 Email: bimalokpal.guwahati@cioins.co.in	Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.
HYDERABAD-Shri N Sankaran Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004. Tel.: 040 - 23312122 Email: bimalokpal.hyderabad@cioins.co.in	Andhra Pradesh, Telangana and Yanam and part of the Union Territory of Puducherry.
JAIPUR-Shri Rajiv Dutt Sharma Office of the Insurance Ombudsman, Jeevan Nidhi – II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005. Tel.: 0141 - 2740363 Email: bimalokpal.jaipur@cioins.co.in	Rajasthan.
ERNAKULAM - Shri G Radhakrishnan Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015. Tel.: 0484 - 2358759 / 2359338 Email: bimalokpal.ernakulam@cioins.co.in	Kerala, Lakshadweep, Mahe-a part of Union Territory of Puducherry
KOLKATA - Ms. Kiran Sahdev Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, KOLKATA - 700 072. Tel.: 033 - 22124339 / 22124340 Email: bimalokpal.kolkata@cioins.co.in	West Bengal, Sikkim, Andaman & Nicobar Islands.
LUCKNOW- Shri. Atul Sahai Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001. Tel.: 0522 - 2231330 / 2231331` Email: bimalokpal.lucknow@cioins.co.in	Districts of Uttar Pradesh: Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorakhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar.
MUMBAI-Shri Bharatkumar S. Pandya Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054. Tel.: 69038821/23/24/25/26/27/28/28/29/30/31 Email: bimalokpal.mumbai@cioins.co.in	Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane.
NOIDA - Shri Bimbadhar Pradhan Office of the Insurance Ombudsman, Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301. Tel.: 0120 - 2514252 / 2514253 Email: bimalokpal.noida@cioins.co.in	The state of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshahr, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiram Nagar, Saharanpur.
PATNA - Ms Susmita Mukherjee Office of the Insurance Ombudsman, 2nd Floor, Lalit Bhawan, Bailey Road, Patna 800 001. Tel.: 0612-2547068 Email: bimalokpal.patna@cioins.co.in	Bihar, Jharkhand.
PUNE - Shri Sunil Jain Office of the Insurance Ombudsman, Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune – 411 030. Tel.: 020-41312555 Email: bimalokpal.pune@cioins.co.in	Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region.

Conclusion

In summary, ICICI Lombard health insurance customer care is committed to providing excellent support to its consumers. ICICI Lombard goes above and beyond to satisfy the needs of their customers, with a dedication to personalized help and rapid resolution of problems and concerns. They ensure a happy and satisfying healthcare journey for their policyholders by establishing trust and giving comprehensive support. This commitment results in improved health outcomes, more satisfaction, and long-term consumer loyalty. You can be confident that ICICI Lombard is meeting your health insurance needs.

Explore other ICICI Lombard Health Insurance

To cater to the different medical needs of an individual & their family, ICICI Lombard Health Insurance offers several Health Plans ranging from senior citizen plans to specialized plans for autistic children, to health insurance for cardiac patients, and many more.Take a look below to ICICI Lombard Health Insurance plans explore more:

Individual and Family Health Insurance

AdvantEdge Plan

ICICI Lombard Health AdvantEdge plan is a comprehensive health insurance plan designed to cater to all your health care needs. A family health insuran...

Unique Features

Global Cover
SI Upto 3 Cr
Air Ambulance Cover

AdvantEdge Plan (Pros)

Restoration Benefit
Cumulative Bonus
Health Rewards
Domestic Air Ambulance

AdvantEdge Plan (Cons)

OPD Cover
Second medical opinion
Modern treatment
IVF treatment cover

AdvantEdge Plan (Other Benefits)

New Born Cover
Vaccine Cover
Maternity Cover
PED Cover
Personal Accident Cover

AdvantEdge Plan (Eligibility Criteria)

Entry Age: 18 - 65 years
SI: 5 L to 3 Cr
Initial waiting period: 30 days

Accident Health Insurance

Personal Protect Policy

ICICI Lombard Personal Protect Policy is a comprehensive health insurance policy that offers an array of benefits and extensions to safeguard the insu...

Unique Features

Accidental Death Benefit
Acts Of Terrorism Cover
Life Long Renewal

Personal Protect Policy (Pros)

Accidental Death
Permanent Total Disablement Benefit
Hospital Daily Allowance

Personal Protect Policy (Cons)

Illegal activities
Adventure sports
Obesity

Personal Protect Policy (Other Benefits)

Operational Coverage
Accidental Hospitalization
Hospital Daily Allowance

Personal Protect Policy (Eligibility Criteria)

Min entry age: 18 Years
Max entry age: 80 Years
Initial Waiting Period: 30 Days
Sum Insured: Up to 25 L

Senior Citizen Health Insurance

Golden Shield Plan

Golden Shield Plan by ICICI Lombard is designed especially for senior citizens and to cater to all their health care needs. With growing age, the huma...

Unique Features

Care Management Program
50 L SI Available
Co-Pay Modification

Golden Shield Plan (Pros)

Reset Benefit
Coverage for Ambulance
Cashless Hospitalization

Golden Shield Plan (Cons)

Maternity cover
New born cover
Daily hospital cash

Golden Shield Plan (Other Benefits)

Care Management Program
AYUSH Treatments
Claim Protector

Golden Shield Plan (Eligibility Criteria)

Entry age: 56 years to no maximum limit
Sum insured: 5 to 50 Lakhs
Initial waiting period: 30 days

Individual and Family Health Insurance

Arogya Sanjeevani Policy

ICICI Lombard Arogya Sanjeevani is a versatile plan that pays for your medical bills in case of hospitalization. If you are looking for a health plan ...

Unique Features

COVID-19 Cover
Ambulance Cover
Affordable Plan

Arogya Sanjeevani Policy (Pros)

Cumulative bonus
Cataract treatment covered
Modern procedures covered
Intensive cardiac care charges

Arogya Sanjeevani Policy (Cons)

No eyesight correction expenses
Fertility expenses not covered
Nursing expenses not covered
Nursing at home not covered
OPD expenses not covered

Arogya Sanjeevani Policy (Other Benefits)

Floater benefit
Pre-existing diseases after 4 years
In-patient AYUSH treatment
Day care procedures

Arogya Sanjeevani Policy (Eligibility Criteria)

Entry age- 18 years
Max entry age- 65 years
SI- 1 L to 5 L
Waiting period- 30 days

Top Up and Super Top Up

Health Booster

ICICI Lombard Health Booster is a comprehensive super top-up health insurance plan designed to enhance your existing coverage. The policy acts as a s...

Unique Features

Reset Benefit
Top-up Plan
Lifetime Renewability

Health Booster (Pros)

In-patient treatment covered
High range of coverage
Flexible coverage

Health Booster (Cons)

Injury due to war
Cosmetic surgery
Aesthetics treatment

Health Booster (Other Benefits)

Reset benefit
Domestic road emergency
Pre and post-hospitalisation
Donor expenses

Health Booster (Eligibility Criteria)

Min entry age: 6 Years
Max entry age: 65 Years
Initial Waiting Period: 30 Days
Sum Insured: Up to 50 L

Individual and Family Health Insurance

ICICI Lombard MaxProtect Plan

ICICI Lombard MaxProtect health insurance plan is a multiple-benefit provider plan that comes with affordable premiums. It has two variants ie, Classi...

Unique Features

Up to 1 Crore SI
International coverage
Modern treatment

ICICI Lombard MaxProtect Plan (Pros)

Worldwide coverage
Modern-day treatment procedures
Reset benefits

ICICI Lombard MaxProtect Plan (Cons)

Maternity cover
OPD not covered
Daily hospital cash

ICICI Lombard MaxProtect Plan (Other Benefits)

Multi-yearPolicy discounts
Automatic restoration
Domiciliary hospitalization

ICICI Lombard MaxProtect Plan (Eligibility Criteria)

Entry age: 21 to 65 years
Sum Insured: Upto 1 Cr
Initial Waiting Period: 30 Days

Individual and Family Health Insurance

Health Shield 360

Worried about your medical expenses? Boost your healthcare experience with the ICICI Lombard Health Shield 360 insurance policy. Healthcare is one of ...

Unique Features

360° wellbeing programs
High SI options
Home healthcare

Health Shield 360 (Pros)

Worldwide cashless facility
Unlimited reset cover
Daycare procedures

Health Shield 360 (Cons)

Illegal activites
Adventure sports
Drug abuse

Health Shield 360 (Other Benefits)

Air ambulance
OPD Cover
Additional Sum Insured

Health Shield 360 (Eligibility Criteria)

Min entry age: 21 Years
Max entry age: 75 Years
Initial Waiting Period: 30 Days
Sum Insured: Up to 1 Cr

Individual and Family Health Insurance

Complete Health Insurance

Customize your ICICI Lombard Complete Health Plan with 4 available variants ICICI Lombard Complete Health Insurance is a comprehensive health ins...

Unique Features

Wellness Program
Maternity & Newborn Cover
Riders Available

Complete Health Insurance (Pros)

Critical Illness cover
AYUSH treatment covered
Ambulance coverage
E-consultation

Complete Health Insurance (Cons)

Vaccination not covered
IVF Treatment
Modern treatment
Air ambulance

Complete Health Insurance (Other Benefits)

Cataract
Daily hospital cash
Organ donor

Complete Health Insurance (Eligibility Criteria)

Min entry age: 3 months
Max entry age: 65 Years
Initial Waiting Period: 30 Days
Sum Insured: Up to 50 L

Group Health Insurance

ICICI Lombard Group insurance is a type of insurance plan that covers many people in the same proximity, for example, employee-employer, bank customer...

Unique Features

Large Sum Insured
Daycare Treatment
Floater Benefit

Group Health Insurance (Pros)

Tax benefit
Less waiting period
Hospital coverage
Wide range coverage

Group Health Insurance (Cons)

Pre-existing diseases
Hazardous or adventure sports

Group Health Insurance (Other Benefits)

Cashless benefit
Day care treatment
Floater benefit

Group Health Insurance (Eligibility Criteria)

Min entry age: 18 Years
Max entry age: 65 Years
Initial Waiting Period: 30 Days
Sum Insured: Up to 50 L

Explore ICICI Lombard Health Insurance

ICICI Lombard Health Customer Service: FAQs

1. Is customer care available for ICICI Lombard Health plans?

Yes, it is available for ICICI Lombard health insurance plans.

2. How can I connect with ICICI Lombard health insurance?

ICICI Lombard health insurance offers you customer support through, app, email, and contact support.

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ICICI Lombard Health Insurance Customer Service at a Glance

Contacting ICICI Lombard Health Insurance Customer Care

Grievance Redressal

Insurance Ombudsman Offices

Conclusion

Explore other ICICI Lombard Health Insurance

AdvantEdge Plan (Pros)

AdvantEdge Plan (Cons)

AdvantEdge Plan (Other Benefits)

AdvantEdge Plan (Eligibility Criteria)

Personal Protect Policy (Pros)

Personal Protect Policy (Cons)

Personal Protect Policy (Other Benefits)

Personal Protect Policy (Eligibility Criteria)

Golden Shield Plan (Pros)

Golden Shield Plan (Cons)

Golden Shield Plan (Other Benefits)

Golden Shield Plan (Eligibility Criteria)

Arogya Sanjeevani Policy (Pros)

Arogya Sanjeevani Policy (Cons)

Arogya Sanjeevani Policy (Other Benefits)

Arogya Sanjeevani Policy (Eligibility Criteria)

Health Booster (Pros)

Health Booster (Cons)

Health Booster (Other Benefits)

Health Booster (Eligibility Criteria)

ICICI Lombard MaxProtect Plan (Pros)

ICICI Lombard MaxProtect Plan (Cons)

ICICI Lombard MaxProtect Plan (Other Benefits)

ICICI Lombard MaxProtect Plan (Eligibility Criteria)

Health Shield 360 (Pros)

Health Shield 360 (Cons)

Health Shield 360 (Other Benefits)

Health Shield 360 (Eligibility Criteria)

Complete Health Insurance (Pros)

Complete Health Insurance (Cons)

Complete Health Insurance (Other Benefits)

Complete Health Insurance (Eligibility Criteria)

Group Health Insurance (Pros)

Group Health Insurance (Cons)

Group Health Insurance (Other Benefits)

Group Health Insurance (Eligibility Criteria)

Health Insurance Companies

Explore ICICI Lombard Health Insurance

ICICI Lombard Health Customer Service: FAQs

1. Is customer care available for ICICI Lombard Health plans?

2. How can I connect with ICICI Lombard health insurance?

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