Aviva Life Insurance Customer Service
- 24/7 claim support
- How to contact
- Grievance redressal
Aviva Life Insurance customer care prominently plays a pivotal role in supporting its policyholders with tailored assistance to your queries. It gives timely resolutions to its customers that contribute to customer satisfaction to make informed decisions and urgent healthcare requirements.
The quick responsive strategies of Aviva Life Insurance Company fosters trust and loyalty among policyholders and benefit them throughout their life.
In case you have a query with AVIVA Life Insurance, below are the contact details through which you can reach out to its customer care executives.
401-A, 4th Floor, Block A, DLF Cyber Park, Sector-20, NH-8, Gurugram, Haryana- 122016, India, or
2nd Floor, Prakashdeep Building, 7 Tolstoy Marg, New Delhi- 110001, Delhi, India
Email: care@avivaindia.com
Contact Type | Contact Details |
| Helpline No. | 1800 103 7766 |
| Telephone No. | 0124-2709000/46 |
| customerservices@avivaindia.com care@avivaindia.com | |
| Email (For complaints) | complaints@avivaindia.com |
| Website | www.avivaindia.com |
If you feel to get your issues resolved physically, you can visit the city branch offices of Aviva Life Insurance as well. Here is the top city branch list that you can visit at your nearest:-
State | City | Contact Details |
| Maharashtra | Mumbai | No. 167/B, 4th floor, Presidential Plaza, LBS Marg, Ghatkopar West, Mumbai- 400086 Office No. 506, 5th floor, C Wing, Andheri Kurla Road, JB Nagar, Andheri East, Mumbai- 400059 |
| Delhi | New Delhi | No. 7, 2nd Floor, Prakashdeep Building, Tolstoy Marg, Connaught Place, New Delhi- 110001 |
| Madhya Pradesh | Indore | 3rd floor, Bansi Trade Centre, RS Bhandari Marg, Indore- 452001 |
| Karnataka | Bengaluru | No. 54, 12th Main, 3rd Block, Jayanagar, Bengaluru- 560011 |
| Uttar Pradesh | Lucknow | Office No. F 2, 1st floor, Shahnazaf Road, Lucknow-226001 |
| Telangana | Hyderabad | 6/3/907-912, 1st floor, Challa Chambers, Kapadia lane, Raj Bhawan road, Somajiguda, Hyderabad- 500082 |
| Maharashtra | Pune | No. 1131, Kej Le Banglow, FC Road, Model Colony, Shivaji Nagar, Pune- 411001 |
| Tamil Nadu | Chennai | No. 180, 6th Floor, Capital Tower, Kodambakkam High Road, Nungambakkam, Chennai- 600034 |
| Bihar | Patna | 1st floor, Hathwa Twin Tower, South Gandhi Maidan, Patna- 800001 |
| Rajasthan | Jaipur | No. 502, 5th floor, Trimurtys Lohadia Tower, K11, C Scheme, Ashok Marg, Jaipur- 302001 |
| Gujarat | Ahmedabad | No. 201-203, 2nd floor, Mahalay Complex, CG Road, Ahmedabad- 380009 |
| West Bengal | Kolkata | Unit No. B 402, City Center, Plot No. 1, Blk DC Bidhan Nagar, Sector 1, Kolkata- 700064 |
| Kerala | Kochi | 4th Floor, Axis Tower, SS Kovil Road, Thampanoor, Thiruvananthapuram, Kerala- 695001 |
| Orissa | Bhubaneshwar | Unit 4, 2nd Floor, Aditya Plaza, Sachibalya Marg, Bhouma Nagar, Bhubaneshwar- 751001 |
| Punjab | Ludhiana | SCO 24, 3rd Floor, Ludhiana Trade Tower, Feroze Gandhi Market, Ludhiana- 141001 |
| Assam | Guwahati | 4th floor, DD Towers, GS Road, Kamrup, Christian Basti, Guwahati- 781005 |
| Chandigarh | Chandigarh | SCO No. 45-47, 2nd Floor, Sector 17A, Opposite Hotel Taj, Chandigarh- 160017 |
| Uttar Pradesh | Agra | No. 8, 2nd floor, Maruti Tower, Sanjay Place, Agra- 282002 |
| Maharashtra | Nagpur | No. 245, 3rd floor, Shriram Shyam Tower, Kingsway, Nagpur- 440001 |
| West Bengal | Siliguri | 3rd Floor, Gem House, Sevoke Road, Siliguri- 734001 |
| Jharkhand | Jamshedpur | No. 15, 1st floor, Millennium Tower, R Road, Bistupur, Jamshedpur- 831001 |
| Haryana | Gurugram | No. 401 A, 4th floor, DLF Cyber Park, Block A, Sector 20, Gurugram- 122002 |
If the customer somehow feels unsatisfied with the statement provided by a customer care agent, he/she can reach out to the grievance redressal cell of Aviva Life Insurance. You can find the names of concerned officers and address/contact details below:-
Concerned Person 1:
Aneela Sinha
Grievance Redressal Officer
9999346907
gro@avivaindia.com
Concerned Person 2:
Meghna Sharma
Complaint Redressal Officer
95-124-270-9000
cro@avivaindia.com
Address:
401-A, 4Th Floor, Block A, DLF Cyber Park, Sector-20, NH-8, Gurgaon, Haryana - 122008
In case the resolution provided by the Company is not to the satisfaction of the Complainant, the policyholders may register a Complaint in the IRDAI Grievance Call Center (IGCC).
Toll-free number: 1800 4254 732
Email ID: complaints@irda.gov.in
Policyholders can reach out to the Insurance Ombudsman of the nearest branch. Below mentioned is the list of Insurance Ombudsman across India:
Name of Center | Jurisdiction |
| AHMEDABAD Office of the Insurance Ombudsman - Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad - 380 001 Tel.: 079 - 25501201/02/05/06 Email:bimalokpal.ahmedabad@ecoi.co.in | Gujarat, Dadra & Nagar Haveli, Daman and Diu |
| BENGALURU Office of the Insurance Ombudsman - Jeevan Soudha Building, PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru - 560 078 Tel.: 080 - 26652048 / 26652049 Email: bimalokpal.bengaluru@ecoi.co.in | Karnataka |
| BHOPAL Office of the Insurance Ombudsman - Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal - 462 003 Tel.: 0755 - 2769201 / 2769202 Fax: 0755 - 2769203 Email: bimalokpal.bhopal@ecoi.co.in | Madhya Pradesh Chhattisgarh |
| BHUBANESHWAR Office of the Insurance Ombudsman - 62, Forest Park, Bhubaneswar - 751 009 Tel.: 0674 - 2596461 /2596455 Fax: 0674 - 2596429 Email: bimalokpal.bhubaneswar@ecoi.co.in | Orissa |
| CHANDIGARH Office of the Insurance Ombudsman - S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 - D, Chandigarh - 160 017 Tel.: 0172 - 2706196 / 2706468 Fax: 0172 - 2708274 Email: bimalokpal.chandigarh@ecoi.co.in | Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh |
| PATNA Office of the Insurance Ombudsman - 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna 800 006 | Bihar, Jharkhand |
| NOIDA Office of the Insurance Ombudsman - Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301 Tel.: 0120-2514250 / 2514252 / 2514253 Email: bimalokpal.noida@ecoi.co.in | State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshahar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiram Nagar, Saharanpur |
| MUMBAI Office of the Insurance Ombudsman - 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054 Tel.: 022 - 26106552 / 26106960 Fax: 022 - 26106052 Email: bimalokpal.mumbai@ecoi.co.in | Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane |
| LUCKNOW Office of the Insurance Ombudsman - 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001 Tel.: 0522 - 2231330 / 2231331 Fax: 0522 - 2231310 Email: bimalokpal.lucknow@ecoi.co.in | Districts of Uttar Pradesh: Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorakhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar |
| KOLKATA Office of the Insurance Ombudsman - Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, KOLKATA - 700 072 Tel.: 033 - 22124339 / 22124340 Fax : 033 - 22124341 Email: bimalokpal.kolkata@ecoi.co.in | West Bengal, Sikkim, Andaman & Nicobar Islands |
| ERNAKULAM Office of the Insurance Ombudsman - 2nd Floor, Pulinat Building., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015 Tel.: 0484 - 2358759 / 2359338 Fax: 0484 - 2359336 Email: bimalokpal.ernakulam@ecoi.co.in | Kerala, Lakshadweep, Mahe-a part of Pondicherry |
| JAIPUR Office of the Insurance Ombudsman - Jeevan Nidhi - II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005 Tel.: 0141 - 2740363 Email: Bimalokpal.jaipur@ecoi.co.in | Rajasthan |
| HYDERABAD Office of the Insurance Ombudsman - 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi -Ka -Pool, Hyderabad - 500 004 Tel.: 040 - 67504123 / 23312122 Fax: 040 - 23376599 Email: bimalokpal.hyderabad@ecoi.co.in | Andhra Pradesh, Telangana, Yanam, and part of Territory of Pondicherry |
| GUWAHATI
Office of the Insurance Ombudsman - Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati - 781001(ASSAM) Tel.: 0361 - 2632204 / 2602205 Email: bimalokpal.guwahati@ecoi.co.in | Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura |
| DELHI Office of the Insurance Ombudsman - 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi - 110 002 Tel.: 011 - 23232481/23213504 Email: bimalokpal.delhi@ecoi.co.in | Delhi |
| CHENNAI Office of the Insurance Ombudsman - Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, CHENNAI - 600 018. Tel.: 044 - 24333668 / 24335284 Fax: 044 - 24333664 Email: bimalokpal.chennai@ecoi.co.in | Tamil Nadu, Pondicherry Town, and Karaikal (that is a part of Pondicherry) |
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Lives In: Delhi, NCR Expertise: Health & Term Insurance Simran has an experience of 4 years in content writing. She transitioned from hospitality and digital marketing to the insurance industry after her emerging interest in how vast insurance is. With her ability to write complex insurance concepts in a simple, relatable manner, she keeps her audience hooked and solves their doubts smoothly.
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