Edelweiss Tokio Customer Care
- Edelweiss Tokio Toll-free number
- List of Branch Offices
- Grievance Redressal Process
The Edelweiss Tokio Life Insurance customer service department can easily be reached in several ways, such as by dialing a customer service number, writing down an email, or through a live chat option embedded on the official website. Prospective or existing policyholders who want to contact the customer service team to solve any queries can dial toll-free helpline number 1-800-2121-212 (Mon-Sat 10 AM TO 7 PM).
You can even opt for the missed call service. To do so, visit the insurer's official website, locate the Contact Us page, click on the "request a call back" option, fill in your number, and submit, and you'll receive a call back shortly from a customer support team member.
Edelweiss Tokio Life Insurance, one of India's most reputable and dependable insurance providers, is renowned for its 24/7 customer service and cost-effective insurance policies. However, the business provides services in Tier I and II cities as well as throughout India. Policyholders can go to the closest branch office to speak with someone directly about their issue.
Here is a list of Edelweiss Tokio Life Insurance's branches in India, with their addresses and contact information.
State |
City |
Address |
|---|---|---|
| Maharashtra | Mumbai | 6th Floor, Tiara, Chandavarkar Road, Opp AU Finance Bank, Borivali (w), Mumbai. 400092 |
| Delhi | New Delhi | 2nd Floor, B-1/7, Janakpuri, New Delhi - 110058 |
| Madhya Pradesh | Indore | Office no 326 and 327 3rd floor Benchmark building Near Satya Sai Square Vijay Nagar Indore 452010 |
| Karnataka | Bangalore | Old no. 318, Municipal No. 63, 1st Floor, 9th Main Road, 5th Block, Jayanagar, Bangalore - 560041 |
| Uttar Pradesh | Lucknow | 2nd Floor, Halwasiya Commerce House, 11 M G Road, Hazaratganj, Lucknow - 226001 |
| Telangana | Hyderabad | 2nd floor, MB Towers, LV Prasad Marg, Next to Citibank ATM, Road No. 2, Banjara Hills, Hyderabad – 500034. |
| Maharashtra | Pune | MSR Capital, 414, Fourth Floor, Pimpri, Chinchwad, Pune, Maharashtra 411018. |
| Tamil Nadu | Chennai | 2B 1st Floor, Above state bank of India, Duraisamy Reddy Street West Tambaram Chennai 600045 |
| Rajasthan | Jaipur | 3rd Floor,140, Girnar Colony, Near Crown Square, Gandhi Path, Vaishali Nagar-Jaipur |
| Uttar Pradesh | Agra | Anupam Plaza, Second Floor, Block No 50/1.5, Sanjay Place, Civil Lines, Agra, Uttar Pradesh 282002. |
| Gujarat | Ahmedabad | 401 and 405, Zodiac Plaza, Nr. Nabard Flats, H.L. Commerce College Road, Ahmedabad 380009 |
| Haryana | Gurgaon | Time Square, 106, 1st Floor, Block - B, Sushant Lok - 1, Sector 43, Gurgaon, Haryana- 122009. |
| West Bengal | Kolkata | Spencers, 2nd Floor, 145, Rashbehari Avenue, Gariahat, Kolkata - 700029 |
| Maharashtra | Nagpur | Vision, 9, 3rd Floor, Traffic Park Square, Dharampeth, Nagpur - 440010 |
| Tamil Nadu | Coimbatore | 3rd Floor, Pinnacle Krishna, 581/1, D B Road, R S Puram, Coimbatore 641002 |
| Haryana | Rohtak | Bank Square, 1st Floor, 120/121, Delhi Road, Opp. to Myna Tourism Rohtak-124001, Haryana |
| Orissa | Bhubaneswar | 1st Floor, 24SCR Bapuji Nagar, Janpath, BBSR - 751009 |
| Punjab | Ludhiana | Sahil Plaza,6th floor, SCO: 23-24, Block-D, Model Town Extension, Ludhiana, Punjab - 141002, |
| Assam | Guwahati | Prithvi Centre, 4th floor, Opp. KFC, GS road, Ulubari Guwahati - 781007 |
| West Bengal | Siliguri | SATURN'S PLAZA, 3rd Floor, Above Federal Bank, Sevoke Road, Siliguri – 734001 |
Policyholders can contact the Grievance Cell of the Insurance Regulatory and Development Authority of India (IRDAI) on the following contact information if the resolution does not match their expectations or they have not received any reply.
IRDAI Grievance Call Centre (IGCC) - Toll-free No: 155255 / 1800 425 4732
Email ID: complaints@irdai.gov.in
Register online at: https://bimabharosa.irdai.gov.in/Home/Home
Concerned Person
Ms. Divya Bangera
Telephone number - +91-22-71013322 (Between 10 am to 7 pm on Monday to Friday, except public holidays)
Email ID: GRO@edelweisstokio.in / divya.bangera@edelweisstokio.in
In case the resolution provided by the Company is not to the satisfaction of the Complainant, the policyholders may register a Complaint in the IRDAI Grievance Call Center (IGCC).
Toll-free number: 1800 4254 732
Email ID: complaints@irda.gov.in
Policyholders can reach out to the Insurance Ombudsman of the nearest branch. Below mentioned is the list of Insurance Ombudsman across India:
Name of Center |
Jurisdiction |
|---|---|
| AHMEDABAD Office of the Insurance Ombudsman - Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad - 380 001. Tel.: 079 - 25501201/02/05/06 Email:bimalokpal.ahmedabad@ecoi.co.in |
Gujarat, Dadra & Nagar Haveli, Daman and Diu |
| BENGALURU Office of the Insurance Ombudsman - Jeevan Soudha Building, PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru - 560 078 Tel.: 080 - 26652048 / 26652049 Email: bimalokpal.bengaluru@ecoi.co.in |
Karnataka |
| BHOPAL Office of the Insurance Ombudsman - Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal - 462 003 Tel.: 0755 - 2769201 / 2769202 Fax: 0755 - 2769203 Email: bimalokpal.bhopal@ecoi.co.in |
Madhya Pradesh Chhattisgarh |
| BHUBANESHWAR Office of the Insurance Ombudsman - 62, Forest Park, Bhubaneswar - 751 009 Tel.: 0674 - 2596461 /2596455 Fax: 0674 - 2596429 Email: bimalokpal.bhubaneswar@ecoi.co.in |
Orissa |
| CHANDIGARH Office of the Insurance Ombudsman - S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 - D, Chandigarh - 160 017 Tel.: 0172 - 2706196 / 2706468 Fax: 0172 - 2708274 Email: bimalokpal.chandigarh@ecoi.co.in |
Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh |
| PATNA Office of the Insurance Ombudsman - 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna 800 006 |
Bihar, Jharkhand |
| NOIDA Office of the Insurance Ombudsman - Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301 Tel.: 0120-2514250 / 2514252 / 2514253 Email: bimalokpal.noida@ecoi.co.in |
State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshahar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiram Nagar, Saharanpur |
| MUMBAI Office of the Insurance Ombudsman - 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054 Tel.: 022 - 26106552 / 26106960 Fax: 022 - 26106052 Email: bimalokpal.mumbai@ecoi.co.in |
Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane |
| LUCKNOW Office of the Insurance Ombudsman - 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001 Tel.: 0522 - 2231330 / 2231331 Fax: 0522 - 2231310 Email: bimalokpal.lucknow@ecoi.co.in |
Districts of Uttar Pradesh: Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorakhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar. |
| KOLKATA Office of the Insurance Ombudsman - Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, KOLKATA - 700 072 Tel.: 033 - 22124339 / 22124340 Fax : 033 - 22124341 Email: bimalokpal.kolkata@ecoi.co.in |
West Bengal, Sikkim, Andaman & Nicobar Islands |
| ERNAKULAM Office of the Insurance Ombudsman - 2nd Floor, Pulinat Building., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015 Tel.: 0484 - 2358759 / 2359338 Fax: 0484 - 2359336 Email: bimalokpal.ernakulam@ecoi.co.in |
Kerala, Lakshadweep, Mahe-a part of Pondicherry |
| JAIPUR Office of the Insurance Ombudsman - Jeevan Nidhi - II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005 Tel.: 0141 - 2740363 Email: Bimalokpal.jaipur@ecoi.co.in |
Rajasthan |
| HYDERABAD Office of the Insurance Ombudsman - 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi -Ka -Pool, Hyderabad - 500 004 Tel.: 040 - 67504123 / 23312122 Fax: 040 - 23376599 Email: bimalokpal.hyderabad@ecoi.co.in |
Andhra Pradesh, Telangana, Yanam, and part of Territory of Pondicherry |
| GUWAHATI Office of the Insurance Ombudsman - Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati - 781001(ASSAM) Tel.: 0361 - 2632204 / 2602205 Email: bimalokpal.guwahati@ecoi.co.in |
Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura |
| DELHI Office of the Insurance Ombudsman - 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi - 110 002 Tel.: 011 - 23232481/23213504 Email: bimalokpal.delhi@ecoi.co.in |
Delhi |
| CHENNAI Office of the Insurance Ombudsman - Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, CHENNAI - 600 018 Tel.: 044 - 24333668 / 24335284 Fax: 044 - 24333664 Email: bimalokpal.chennai@ecoi.co.in |
Tamil Nadu, Pondicherry Town, and Karaikal (that is a part of Pondicherry) |
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