PNB Life Customer Services
  • 24/7 Customer Care
  • How To Contact PNB Customer Support
  • Grievance Redressal of Complaints
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PNB Metlife Life Insurance Customer Care

PNB Metlife is bound to serve quick solutions to all the queries raised by its customers or policyholders. It provides 24x7 toll-free support such that the customer gets a seamless experience with their customer care executives. You can contact them by electronic mediums like text messages, email, WhatsApp, or reach them via call.

To get support with any grievances, policy purchasing, renewal, claim settlements, and so on, reach out to customer care from anywhere and anytime. In case you're not able to establish a connection with customer care, you can visit their nearest office branches to resolve all the queries you've.

How Can I Contact PNB Metlife Insurance Customer Care?

Reach out to the PNB Metlife Customer Care team at the following address/contact details:-

PNB Metlife India Insurance Company Limited
Office Unit No. 101, 1st floor, Techniplex-1, Techniplex Complex Veer Savarkar Flyover, Off S V Road, Goregaon (West)-400062

Email: indiaservice@pnbmetlife.co.in

Toll-free numbers & other contact details:

Contact Type

Contact Details

Customer Care no. (24x7) 1800 425 6969
24x7 toll-free number 0802 650 2244
Email ID indiaservice@pnbmetlife.co.in
Website www.pnbmetlife.com

Major City Branches and Addresses of PNB Metlife Life Insurance:

PNB Metlife Insurance has more than 140 branches across the country. Here's a list of major branches where you can directly get your matters resolved at:-

State

City

Contact Details

Maharashtra  Mumbai Dev Corpora, Plot No. 463, Office no.-105, B Wing, Opposite Cadbury Junction, Near Khajana, Eastern Express Highway, Khopat, Thane West, Mumbai- 400601
Delhi Delhi 2nd Floor, Unit No. 4, Flat No. 201, Plot No. 7 & 8, Vardhaman Trade Centre, Nehru Place, New Delhi- 110019
Madhya Pradesh Indore Unit No. 113, 1st Floor, Bansi Trade Center, Plot No. 581/5, MG Road, Indore, Madhya Pradesh-452001
Karnataka Bengaluru Unit No. 701, 702 & 703, 7th Floor, West Wing, Raheja Towers, 26/27, MG Road, Bangalore- 560001
Uttar Pradesh Lucknow 1st Floor, The Commercial Motors Limited, Hazrat Ganj, Lucknow-226001
Telangana Hyderabad # 6-3-1091/C/1/A/101, Fortune 9, Flat No. 101, Block A, Ground and 1st Floor, Rajbhawan Road, Somajiguda, Hyderabad- 500082
Maharashtra Pune 2nd Floor, Office no. 11A & 11B, CTS no. 1237, Sneh Leela Apartment, Apte Road, Deccan Gymkhana, Pune- 411004
Tamil Nadu Chennai 2nd Floor, Chellam Towers, No. 52/100, LB Road, Adyar-600020
Bihar Patna 3rd Floor, Unit No. 304, Dukhan Ram Plaza Exhibition Road, Patna- 800001
Rajasthan Jaipur F-7, First Floor, Sangam Tower Complex, Church Road, Jaipur- 302001
Uttar Pradesh Agra Padam Business Park, Plot No. INS- 1, 2nd Floor, Sector 12A, Awas Vikas, Sikandra Yojna, Agra- 282007
Gujarat Ahmedabad Shop No. 201, 202, 203, Sun Square, 2nd Floor, NR Hotel Klassic Gold, Off CG Road, Ahmedabad- 380009
Haryana Gurgaon SCO-16, 3rd Floor, Sector-14, Gurugram (above Kotak Bank)-122001
West Bengal Kolkata 1st Floor, Krishna Enclave No. 2/1, Bhajan Lal Lohia Lane, Saikia, Howrah- 711106
Maharashtra Nagpur 5th Floor, Landmark Building, #72, PNS & 6, Wardha Road, Ramdashpeth, Nagpur- 440012
Kerala Kochi Thadikaran Center, II Floor, Palarivattam, Kochi- 682025
Tamil Nadu Coimbatore Silver Monnt, #170A, I Floor, DB Road, RS Puram, Coimbatore- 641002
Orissa Bhubaneshwar Office No. 8 & 9, Block 1&2, 1st Floor, BMC Bhawani Mall, Saheednagar, Bhubaneshwar- 751007
Punjab Ludhiana Municipal Corporation no. B- 19-89, 1st Floor, Lodhi Towers, The Mall Road, Ludhiana- 141001
Assam Guwahati 5th Floor, Office No. 502 & 503, Sri Kamakhaya Tower, Christian Basti, G S Road, Guwahati- 781006
West Bengal Siliguri Shri Radha Apartment, Block B, 3rd Floor, ISCKON Mandir Road, Siliguri, Darjeeling-734001
Chandigarh Chandigarh 2nd Floor, SCO 68-69, Sector 17B, Chandigarh- 160017
Delhi New Delhi 3rd Floor, 10201-10202, Padam Singh Road, Karol Bagh, New Delhi- 110005

Grievance Redressal: A Step-By-Step Guide

PNB Metlife India Insurance Company Limited resolves all grievances within 15 calendar days from the date of the complaint raised or grievance receipt.

Step 1: Write an email to claimshelpdesk@pnbmetlife.com or indiaservice@pnbmetlife.co.in 

Step 2: If not found help by mail, call 1800 425 6969 (from Monday to Saturday between 10:00 am-07:00 pm)

Step 3: If the call was not helpful, reach out directly or electronically to the grievance redressal officer, Mr. Ajay Narang.
But even after raising a complaint, and following all the grievance redressal steps you are unable to get a solution from their team, reach out to the person mentioned below. Or reach out to their toll-free number 1800 425 6969 or 0802 650 2244.

Step 4: In case you're still not satisfied with the GRO conversation, make an approach to Insurance Ombudsman Offices at https://www.cioins.co.in/Ombudsman

Concerned Person:

Mr. Ajay Narang

Grievance Redressal Officer

3rd floor, Worldmark 3, Sector 65, Gurgaon- 122002

Email: anarang2@pnbmetlife.com
GRO Email: gro@pnbmetlife.co.in

Insurance Ombudsman Offices

If you're unsatisfied with PNB Metlife customer care or unable to get a grievance redressal. You can reach out to the IRDAI Grievance Redressal Call Center over the details mentioned below.

Toll-free number: 1800 4254 732

Email ID: complaints@irda.gov.in

Policyholders can reach out to the Insurance Ombudsman of the nearest branch. Below mentioned is the list of Insurance Ombudsman across India:

Name and Address of Ombudsman Centers

Name of Center

Jurisdiction

AHMEDABAD
Office of the Insurance Ombudsman - Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad - 380 001
Tel.: 079 - 25501201/02/05/06
Email:bimalokpal.ahmedabad@ecoi.co.in
Gujarat, Dadra & Nagar Haveli, Daman and Diu
BENGALURU
Office of the Insurance Ombudsman - 
Jeevan Soudha Building, PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru - 560 078
Tel.: 080 - 26652048 / 26652049
Email: bimalokpal.bengaluru@ecoi.co.in
Karnataka
BHOPAL
Office of the Insurance Ombudsman - 
Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal - 462 003
Tel.: 0755 - 2769201 / 2769202 Fax: 0755 - 2769203
Email: bimalokpal.bhopal@ecoi.co.in
Madhya Pradesh Chhattisgarh
BHUBANESHWAR
Office of the Insurance Ombudsman - 62, Forest Park, Bhubaneswar - 751 009
Tel.: 0674 - 2596461 /2596455 Fax: 0674 - 2596429
Email: bimalokpal.bhubaneswar@ecoi.co.in
Orissa
CHANDIGARH
Office of the Insurance Ombudsman - S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 - D, Chandigarh - 160 017
Tel.: 0172 - 2706196 / 2706468 Fax: 0172 - 2708274
Email: bimalokpal.chandigarh@ecoi.co.in
Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh
PATNA
Office of the Insurance Ombudsman - 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna 800 006
Bihar, Jharkhand
NOIDA
Office of the Insurance Ombudsman - Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301
Tel.: 0120-2514250 / 2514252 / 2514253
Email: bimalokpal.noida@ecoi.co.in
State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshahar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiram Nagar, Saharanpur
MUMBAI
Office of the Insurance Ombudsman - 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054
Tel.: 022 - 26106552 / 26106960 Fax: 022 - 26106052
Email: bimalokpal.mumbai@ecoi.co.in
Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane
LUCKNOW
Office of the Insurance Ombudsman - 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001
Tel.: 0522 - 2231330 / 2231331 Fax: 0522 - 2231310
Email: bimalokpal.lucknow@ecoi.co.in
Districts of Uttar Pradesh: Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorakhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar
KOLKATA
Office of the Insurance Ombudsman - Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, KOLKATA - 700 072
Tel.: 033 - 22124339 / 22124340 Fax : 033 - 22124341
Email: bimalokpal.kolkata@ecoi.co.in
West Bengal, Sikkim, Andaman & Nicobar Islands
ERNAKULAM
Office of the Insurance Ombudsman - 2nd Floor, Pulinat Building., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015
Tel.: 0484 - 2358759 / 2359338 Fax: 0484 - 2359336
Email: bimalokpal.ernakulam@ecoi.co.in
Kerala, Lakshadweep, Mahe-a part of Pondicherry
JAIPUR
Office of the Insurance Ombudsman - Jeevan Nidhi - II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005
Tel.: 0141 - 2740363
Email: Bimalokpal.jaipur@ecoi.co.in
Rajasthan
HYDERABAD
Office of the Insurance Ombudsman - 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi -Ka -Pool, Hyderabad - 500 004
Tel.: 040 - 67504123 / 23312122 Fax: 040 - 23376599
Email: bimalokpal.hyderabad@ecoi.co.in
Andhra Pradesh, Telangana, Yanam, and part of Territory of Pondicherry
GUWAHATI


Office of the Insurance Ombudsman -  Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati - 781001(ASSAM)
Tel.: 0361 - 2632204 / 2602205
Email: bimalokpal.guwahati@ecoi.co.in
Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura
DELHI
Office of the Insurance Ombudsman - 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi - 110 002
Tel.: 011 - 23232481/23213504
Email: bimalokpal.delhi@ecoi.co.in
Delhi
CHENNAI
Office of the Insurance Ombudsman - Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, CHENNAI - 600 018.
Tel.: 044 - 24333668 / 24335284 Fax: 044 - 24333664
Email: bimalokpal.chennai@ecoi.co.in
Tamil Nadu, Pondicherry Town, and Karaikal (that is a part of Pondicherry)

Conclusion

PNB Metlife Insurance provides convenience to its customers in every way possible. You can get over a quick call with their executives or send them an email.
But if you think, visiting the nearest branch is more comfortable to get your queries resolved, you are free to reach there directly.

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Written By: Simran Nirala

Lives In: Delhi, NCR Expertise: Health & Term Insurance Simran has an experience of 4 years in content writing. She transitioned from hospitality and digital marketing to the insurance industry after her emerging interest in how vast insurance is. With her ability to write complex insurance concepts in a simple, relatable manner, she keeps her audience hooked and solves their doubts smoothly.